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EgyRobo Academy > Privacy Policy

Privacy Policy

Effective Date: 1 January 2026

Legal Entity / Owner: EGYROBO for Robotic Systems S.A.E (“EGYROBO Academy”, “we”, “us”, “our”)
Address: Cairo, Egypt
Support Email: support@academy.egyrobo.com

This Privacy Policy explains how EGYROBO Academy collects, uses, shares, and protects personal data when you use our website, learning platform (LMS), and related services (collectively, the “Platform”).

By using the Platform, you acknowledge the practices described in this Privacy Policy.

1) What this Privacy Policy covers

This Policy applies to personal data we process when you:

  • visit our website,
  • create and use an account,
  • enroll in courses or cohorts,
  • attend live sessions,
  • submit assignments and projects,
  • contact support,
  • receive certificates (including blockchain-verifiable credentials, where offered).

It does not cover third-party websites or services that we don’t control (see Section 9).

2) Personal data we collect

We collect personal data in the following ways: (a) data you provide, (b) data collected automatically, and (c) data from partners (limited cases).

A) Data you provide

  • Account & identity data: name, email, phone number (if provided), password (stored in encrypted/hashed form), profile details.
  • Enrollment & learning data: course enrollments, attendance, progress, quiz results, assignments, project submissions, instructor feedback.
  • Communications: messages you send to us (support requests, emails, chat messages), and your preferences.
  • Payment-related data: billing details and transaction references.
  • Note: Payment card details are typically processed directly by payment providers; we do not intentionally store full card details on our servers.

B) Data we collect automatically

  • Device & usage data: IP address, device identifiers, browser type, operating system, pages visited, time spent, clicks, referral URLs.
  • Cookies and similar technologies: to keep you logged in, remember preferences, measure performance, and improve the Platform (see Section 8).

C) Data we may receive from third parties

  • Payment confirmations from payment providers (e.g., Stripe, Kashier, banks, or other processors).
  • Corporate / university partner lists (if you join through an organization) such as your name, email, and program eligibility.
  • Video/live session tools may provide participation metadata (e.g., join/leave time) depending on the tool used.

3) How we use your personal data

We use personal data to:

  • Provide the Platform (create accounts, deliver courses, track progress, issue certificates).
  • Process enrollments and payments (confirm payment status, prevent fraud, handle invoicing/receipts).
  • Run cohorts and live sessions (attendance, session access, recordings where applicable).
  • Support and communicate with you (respond to requests, announcements, service messages).
  • Improve and secure the Platform (debugging, analytics, performance monitoring, preventing abuse and attacks).
  • Comply with legal obligations (tax, accounting, responding to lawful requests).

4) Legal basis (where applicable)

Depending on your country and applicable data protection laws, we process personal data based on one or more of the following:

  • Contract necessity: to provide courses/services you request.
  • Consent: where you choose to receive marketing messages or where law requires consent (e.g., certain cookies).
  • Legitimate interests: to improve, secure, and operate the Platform (balanced with your rights).
  • Legal obligation: where we must keep records or respond to lawful requests.

5) How we share your personal data

We do not sell your personal data. We may share your personal data with:

  • Service providers that help us operate the Platform (hosting, analytics, email delivery, customer support tools).
  • Payment processors (e.g., Stripe, Kashier, banks, and other processors) to process transactions.
  • Instructors and teaching staff for delivering the course and reviewing assignments (limited to what’s necessary).
  • Live session / video conferencing providers to run cohorts and sessions.
  • Corporate/university partners (if you enroll via an organization) for reporting on participation and progress, where applicable and contractually required.
  • Legal or regulatory authorities if required by law, court order, or to protect rights, safety, and security.
  • Business transfers if we undergo a merger, acquisition, or asset sale (with appropriate safeguards).

We require service providers to handle personal data with appropriate confidentiality and security measures.

6) Certificates and blockchain verification (if offered)

If we offer blockchain-verifiable certificates:

  • A certificate may include limited data needed for verification (for example: certificate ID, course name, issue date, and/or a cryptographic hash).
  • Blockchain records may be immutable (cannot be deleted or changed). If you request deletion of personal data, we will delete or anonymize data we control where applicable, but blockchain entries may remain publicly verifiable in hashed/limited form.
  • (Where possible, we minimize on-chain personal data.)

7) Data retention

We keep personal data only as long as needed for the purposes described in this Policy, including:

  • maintaining your account and learning history,
  • issuing and verifying certificates,
  • meeting legal, tax, and accounting requirements,
  • handling disputes/security investigations.

Retention periods vary by data type and legal requirements. You can request account deletion as described in Section 11.

8) Cookies and similar technologies

We use cookies and similar technologies for:

  • Essential functions: login/session management, security, preferences.
  • Performance & analytics: understanding how users interact with the Platform to improve it.
  • Marketing (if used): measuring campaign effectiveness and delivering relevant messages (where permitted).

You can control cookies through your browser settings. Disabling essential cookies may affect Platform functionality.

9) Third-party services and links

The Platform may link to third-party websites or integrate third-party services (payments, video tools, analytics). Their privacy practices are governed by their own policies. We are not responsible for third-party privacy practices.

10) Security

We implement reasonable administrative, technical, and organizational measures designed to protect your personal data (e.g., access controls, encryption in transit where available, monitoring, and secure hosting practices). No system is 100% secure, so we cannot guarantee absolute security.

11) Your rights and choices

Depending on applicable law, you may have the right to:

  • access your personal data,
  • correct inaccurate data,
  • request deletion of your data,
  • object to or restrict certain processing,
  • withdraw consent (where processing is based on consent),
  • request a copy of your data (data portability), where applicable.

To exercise your rights, contact: support@academy.egyrobo.com
We may need to verify your identity before fulfilling requests.

Marketing communications:
If we send marketing emails, you can opt out anytime using the unsubscribe link or by emailing support.

12) Children’s privacy

The Platform is not intended for children under 13 (or another minimum age required by local law) without parent/guardian involvement. If you believe a child has provided personal data without appropriate consent, contact us and we will take appropriate steps.

13) International data transfers

Your data may be processed in countries other than your country of residence, depending on where our service providers operate. Where required by applicable law, we use appropriate safeguards for international transfers.

14) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on the Platform with a new effective date. Continued use of the Platform after updates means you acknowledge the updated Policy.

15) Contact us

For questions, requests, or complaints regarding privacy:

EGYROBO Academy (EGYROBO for Robotic Systems S.A.E)
Address: Cairo, Egypt
Email: support@academy.egyrobo.com